Age Requirements

• You must be 18 years of age or older to use this website, purchase wine, or receive delivery.
• By placing an order, you confirm that both you and any person accepting delivery are at least 18.
• Delivery drivers may request ID and may refuse delivery if:
  
  • valid identification is not provided,
  • the recipient appears intoxicated, or
  • no person aged 18+ is available to accept delivery.

We may cancel any order if we believe these obligations are not being met.

Ordering and Product Availability

• Orders are subject to product availability and our acceptance. We may decline an order if stock is unavailable or if we suspect improper use.

Pricing and Payment

• All prices are in Australian Dollars (AUD) and include GST.
• Prices may change, but confirmed orders will not be affected.
• Payment is required in full at the time of ordering.
• You authorise us to charge your selected payment method for the total order amount, including delivery fees.

Delivery

We aim to deliver your wine promptly and safely.

• Deliveries must be received by someone 18 years or older.
• Drivers may request proof of age and may refuse delivery if legal requirements are not met.

Risk and Responsibility

• Responsibility for the wine passes to you once the order has been delivered to your nominated address—even if you are not personally there to receive it.

Delays

• While we work with reliable delivery partners, we cannot be held responsible for delays caused by factors outside our control, including courier delays, weather events, or incorrect delivery details provided by you.

Returns, Refunds & Consumer Rights

You may be entitled to a refund or replacement if:

• The wine has a major defect,
• It is not of acceptable quality, or
• It does not match the description.

If you believe a product is faulty:

• Please contact us within 14 days of delivery with reasons for your concern.
• We may request photos or a return of the product before issuing a refund or replacement.

Change-of-mind returns are not accepted.

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Privacy and Your Information

Your privacy matters to us.

• Your information is used to process your order, arrange delivery, and provide customer support.
• Delivery details may be shared with courier partners where necessary.

Please contact us regarding any concerns or requests for your privacy.

Website Content and Intellectual Property

All website material—including images, text, and graphics—is protected by copyright.

You may not download, reproduce, or use any content without our written permission.

Our Liability

To the maximum extent permitted by law:

• We are not liable for any indirect or consequential loss, such as loss of income or business interruption from the use of our website or purchase of our goods.

Updates to These Terms

We may update these Terms from time to time. When this happens:

• The updated Terms will be published on this page, and
• Continued use of the website will be taken as acceptance of the revised Terms.

Governing Law – Tasmania

These Terms are governed by the laws of the State of Tasmania, Australia, and you agree to submit to the exclusive jurisdiction of the courts of Tasmania for all matters arising out of your purchase or these Terms.

Thank You for Shopping with Frankcomb

If you have any questions about these Terms or need support with an order, we’re here to help.

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